FAQ

1.How do I contact HOGEBABY regarding my order?
Whatever happens to your order, you can contact us via [email protected]. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2.When will my order be shipped out?
In-stock orders are typically shipped on the next business day after payment is received. Orders placed on weekends or public holidays are usually processed on the following business day. All estimates are based on business days. For full details, please see our Shipping Policy.

3.What shipping methods do you offer?
We ship via UPS, USPS, FedEx, or Pioneer, depending on the size and quantity of the items ordered. Standard shipping to eligible U.S. addresses is free on all orders. For full details, please see our Shipping Policy.

4.What is the estimated delivery time?
After your order is dispatched, standard transit is generally 3–5 business days, depending on your destination and carrier. Your estimated delivery window is shown at checkout and in your order confirmation email. Delivery times may vary due to carrier delays, weather, or other factors outside of HOGEBABY and our couriers’ control.

5.How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to our Refund & Returns Policy for additional information.

6.What if I don’t receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7.What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide HOGEBABY with proof of the damage in detail as this will assist us in processing your order refund.

8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer’s tags attached, undamaged) we request that the shipping cost must be paid by you in order for HOGEBABY to process your refund.

11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

Note: We only ship to eligible U.S. addresses (excluding Alaska, Hawaii, Puerto Rico, and Guam) with free standard shipping on all orders. We can only process orders purchased from hogebaby.com.