Shipping Policy

    Effective date: July 23, 2026

    Free Standard Shipping on all items to eligible U.S. addresses. We currently ship within the United States only. Applicable sales taxes are calculated at checkout based on your delivery address.

    Summary for Shoppers

    • Where we ship: United States only (excluding Alaska, Hawaii, Puerto Rico, and Guam).
    • Shipping cost: Free standard shipping on all items to eligible U.S. addresses.
    • Processing time: In-stock orders are typically shipped on the next business day after payment is received.
    • Estimated delivery: Standard transit is generally 3–5 business days after dispatch, depending on destination and carrier. Your estimated delivery window is shown at checkout and in your order confirmation email.
    • Tracking: Provided by email after dispatch. You can also check status on our Order Tracking page.
    • Support: Contact us at [email protected] if your order is lost, damaged, or significantly delayed.

    Shipping Costs & Tax

    1. Free Standard Shipping on all items to eligible U.S. addresses.

    2. In accordance with state and local law, your online purchases is subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

    If you are a tax-exempt organization or reseller, you can apply here for tax exemption on your hogebaby.com orders. Afer you finish, please send the completed form to [email protected] for review.

    Shipping Locations

    1. Shipping is only valid for shipping addresses in the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam). We do not ship internationally or to Canada at this time.

    2. We do not deliver to FPO, APO, and PO Box addresses.

    Shipping Methods

    All orders are shipped out via UPS or USPS or FedEx or Pioneer.

    Shipping and Delivery Estimates

    In-stock orders are typically shipped on the next business day after payment is received. Orders placed on weekends or public holidays are usually processed on the following business day. All estimates are based on business days.

    If you choose to pay by credit card, your order will be billed within 24 hours. After dispatch, standard transit is generally 3 to 5 business days, depending on your destination and the shipping carrier. Your estimated delivery window is also shown at checkout and in your order confirmation email. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see our Refund & Returns Policy for more details.

    When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

    HOGEBABY takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the HOGEBABY shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide HOGEBABY with proof of the damage in detail as this will assist us in processing your order refund.

    Orders Tracking

    You will be sent at least 2 emails for each order you place:

    Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier’s official website.

    You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Enter your order number and email on our Order Tracking page for detailed steps of order tracking.

    Note

    1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

    2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

    Related policies: Payment Policy · Refund & Returns Policy · Contact Us